Returns & Refunds Policy
At Xbronze, we are committed to providing the highest quality tanning solutions. If you are not entirely satisfied with your purchase, we're here to help.
1. Returns
Under the Consumer Contracts Regulations 2013, you have 14 days from receipt of goods to cancel your order.
To qualify for a return:
- Items must be unused
- Items must be in original packaging
For hygiene reasons, opened or used cosmetic or tanning products may not be eligible for return unless faulty.
Please check individual product pages for return and refund information. Please note that not all products are eligible for return. Items eligible for return must be unused, unopened and in their original sealed packaging/cellophane. Any items that have been opened, used or tampered with may not be eligible for a refund.
Please contact contact@xbronze.co.uk to start your return.
Customers are responsible for return shipping costs unless the item is faulty or we have agreed otherwise.
2. Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment.
3. Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
4. Damaged Items
Should your order arrive broken or defective, please notify our customer care at contact@xbronze.co.uk within 48 hours. Include photos of the damage to facilitate a quick exchange or a complete reimbursement.