We would advise for customers to check their tracking for further information. Shipping charges are unable to be refunded when delays occur as the price charged for delivery is the price which Royal Mail charge us for sending the parcel. If your order is showing that it has not been shipped, please contact@xbronze.co.uk as we may require further details regarding shipping information.

You can pay your order via credit or debit card.

Once you have placed an order you will shortly receive a confirmation email. If you have not received your order confirmation email please contact@xbronze.co.uk

All address enquiries can be changed and updated if received before our 3pm cut-off (Monday to Friday). Any orders placed after this time which require an update will be completed the next working day.

We advise all customers to check over their order once received to ensure their order is correct, please contact@xbronze.co.uk within 24-48 hours if you are unhappy with your order and one of our team will be happy to assist.

All customers are able to cancel their order until it has been shipped, once shipped unfortunately the order cannot be cancelled.

For all lost orders, please contact us via email informing us of all order information. A Royal Mail investigation will then be raised, this investigation can take up to seven working days to gather a response. Until a response has been provided we are unable to send a replacement or refund.

We offer two UK delivery options at checkout, all with a 3pm cut-off:Royal Mail Tracked 48 – £3.95 (estimated 2–4 business days)Royal Mail Tracked 24 – £4.95 (estimated 1–2 business days)Orders placed before 3pm Monday to Friday will be dispatched the same working day. Orders placed after 3pm will be dispatched on the next working day.Royal Mail does not deliver on Saturdays or Sundays. Orders placed over the weekend using a Royal Mail service will therefore be collected on Monday. Royal Mail orders placed on a Friday will usually arrive on Monday or Tuesday, depending on the delivery service selected.

If you are missing items within your order, contact@xbronze.co.uk  detailing your order, images and what was missing. We will then check over out cameras within the picking and packing area to confirm that the item was missed and one of our customer service members will reply with a resolution to your query.

Where we suspect fraudulent activity, including but not limited to circumstances where there are suspicious claims relating to orders having been placed, but not received, or if we suspect that you are returning items after they have been used we reserve the right to withhold refunds and block your account (and any associated accounts) from placing orders in future. If this happens to you and you think we’ve made a mistake, you can contact@xbronze.co.uk and we will discuss the matter with you further. If you wish to dispute delivery of your order, you have 5 days starting from the day of delivery. We reserve the right to request evidence, before issuing any refund of the price paid and/or any associated delivery costs. The response given by Royal Mail is final and cannot be appealed, therefore, if Royal Mail confirm that delivery was successful to the correct address, no further action will be taken.